Shipping Policy

At Wekome Global, we are proud to deliver our innovative consumer electronics to customers in over 120 countries. Our logistics network is designed to get your products to you safely and efficiently.

Order Processing

All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer several tiers of shipping depending on your location:

• Standard Shipping: 7–15 business days.
• Express Shipping: 3–7 business days.

Note: Delivery delays can occasionally occur due to customs processing or global logistics disruptions.

International Shipping & Customs

Wekome Global ships worldwide from our distribution centers. Please note that your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Wekome Global is not responsible for these charges; they are the responsibility of the customer.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email containing your tracking number(s) once your order has shipped. The tracking number will be active within 24 hours.

Damaged Items

If you receive your order damaged, please contact our support team immediately at https://wekomeglobal.com/contact/. Please save all packaging materials and damaged goods before filing a claim.