Help Center
Welcome to the Wekome Global Help Center. Our goal is to ensure your experience with our “Design First” digital products is as innovative and smooth as the products themselves. Whether you are looking for tracking information, technical support, or return details, you will find everything you need below.
Quick Links
📦 Order & Tracking Support
Where is my package?
Most orders are processed within 1–3 business days. Once shipped, you will receive a tracking number via email.
- Track your order: Use our Tracking Page or visit 17track.net and enter your tracking number.
- Multiple Shipments: To get your products to you faster, items in the same order may be shipped from different fulfillment centers. You will receive separate tracking numbers for each package.
🚚 Shipping Information
Global Fulfillment
Wekome Global ships to over 120 countries. To maintain our “Aesthetic Economy” and competitive pricing, we ship directly from our specialized warehouses in Shenzhen and other global logistics hubs.
- Standard Delivery: 7–15 business days.
- Express Delivery: 3–7 business days.
- Customs: International shipments may be subject to local import duties. Please check our Full Shipping Policy for details.
🔄 Returns & Refund Policy
Your Satisfaction is Our Priority
If your Wekome product doesn’t meet your expectations or arrives with a defect, we are here to help.
- 30-Day Returns: You have 30 days from the date of delivery to request a return for unused items in original packaging.
- Damaged Goods: If a product arrives damaged, please take a photo and contact us immediately through our Contact Page.
- Process: To start a return, please reach out to our support team with your order number.
📱 Product & Technical Support
Maximizing Your Wekome Experience
We take pride in our “Cover + Content” philosophy—making sure our products look great and perform better.
- Device Compatibility: Please check the product description for compatibility with iPhone, Samsung, or other USB-C/Lightning devices.
- Charging Care: For energy products (Power Banks & Chargers), we recommend using Wekome-certified cables to ensure the longevity of your battery.
- Audio Setup: Need help pairing your Wekome earbuds? Ensure your device’s Bluetooth is active and the earbuds are fully charged before the first use.
💳 Payment & Security
Safe and Secure Shopping
Wekome Global uses industry-standard SSL encryption to protect your data.
- Accepted Methods: We accept Visa, Mastercard, American Express, PayPal, and Apple Pay.
- Billing: Your statement will typically show “Wekome Global” or “Shenzhen WK Technology.”
Still Need Help?
Our dedicated customer service team is committed to the Wekome philosophy of “one-on-one” care. We aim to respond to all inquiries within 24 hours.
Contact Us Directly:
Visit our Contact Page to send us a message.
Wekome Global
Navigating the Future of Digital Lifestyle.